Does This Sound Familiar?
Every one of these is a solvable process and technology problem — not a “we need more staff” problem. Here's what our clients face before they come to us:
Your ERP Partner Disappeared After Go-Live — and Now You're Stuck
The implementation partner who built your system delivered go-live, collected their final payment, and stopped returning calls. Now when something breaks — a posting error, a stuck workflow, a user who can't log in — you have nobody to call. You're Googling error messages and hoping for the best. That's not support. That's abandonment.
Your System Is Running Slower Every Month and Nobody Knows Why
Reports that used to take 10 seconds now take 2 minutes. The month-end close process that was 2 days is now stretching to 5. Nobody has looked at your database indexes, query performance, or job queue health since go-live. Your system is slowly degrading — and by the time it becomes critical, the fix will be 10x more expensive than preventive maintenance would have been.
Small Issues Become Big Problems Because Nobody Catches Them Early
An integration fails silently. A disk is 85% full. A security patch for a critical CVE has been available for 3 weeks but wasn't applied. You discover these things when they cause a production outage — not when they could have been fixed in 15 minutes during off-hours. Reactive firefighting is expensive. Proactive monitoring is cheap.
Your Team Has Questions But No One to Ask
'How do I process a partial return against this invoice?' 'Can I add a custom field to this report?' 'Is there a better way to handle this workflow?' Your users have these questions daily. Without a support partner, they either guess (and often get it wrong) or spend hours figuring it out themselves. A 5-minute answer from an expert would save hours of trial and error.
Our AMC plans aren't just 'break-fix' — they're a continuous improvement partnership. We monitor your systems proactively, fix issues before they impact your business, answer your team's questions in hours not days, and recommend optimizations that make your system better every quarter. Three tiers to match your needs and budget:
How We Deliver
Detailed breakdown of what you get, how we do it, and what the result looks like.
Basic Plan — Reliable Support When You Need It
For businesses that need a safety net without the full managed-service investment
Ticket-based support with defined response and resolution times. Your team logs issues through our ticketing system — we respond, diagnose, and resolve within agreed SLAs. Ideal for stable systems where your team handles day-to-day operations but needs expert backup for issues beyond their capability.
What You Get
Real Scenario
A trading company running ERPNext needed occasional support — a posting error every few weeks, help adding a new user, clarification on how to configure a new tax rule. They didn't need full-time support — just reliable answers when issues came up. Our Basic plan gave them SLA-backed support at a fixed quarterly cost. Average issue resolution: 6 hours. Their team stopped Googling error messages and started getting expert answers.
Standard Plan — Proactive Maintenance + Priority Support
For businesses where system reliability directly impacts revenue and customer satisfaction
Everything in Basic, plus monthly proactive health checks, priority ticket handling, security patch management, and a dedicated support contact who knows your system. Most mid-sized businesses find this the right balance of cost and coverage.
What You Get
Real Scenario
A manufacturing company's BC system was critical — if it went down, production planning, inventory management, and invoicing all stopped. They needed more than reactive support; they needed someone proactively keeping their system healthy. Our Standard plan's monthly health checks caught a database index fragmentation issue before it caused slowdowns. The proactive fix took 2 hours on a Saturday. If it had caused a production outage on a Tuesday, the cost would have been ₹5+ lakhs in lost production time.
Premium Plan — 24/7 Critical Support + Proactive Monitoring + Continuous Improvement
For businesses where system downtime costs lakhs per hour and 'we'll look at it tomorrow' isn't acceptable
Full coverage. 24/7 critical support. Real-time system monitoring with automated alerts. Quarterly optimization reviews. Version upgrade planning and execution. A fractional CTO-level relationship where we don't just fix problems — we help you get more value from your technology investment every quarter.
What You Get
Real Scenario
A multi-entity manufacturing group cannot afford ERP downtime during production hours. Their BC system handles intercompany transactions, production planning, and financial consolidation for 3 entities. Our Premium plan includes 24/7 monitoring with automated alerts. When their database server showed signs of memory pressure at 11 PM on a Friday, our team caught it, diagnosed the cause (a runaway background job), and resolved it by 11:45 PM. The finance team logged in Monday morning with no idea anything had happened. That's the point of Premium — you don't notice problems because they're fixed before you see them.
What Our Clients Typically Achieve
Critical issue response time — versus 'we'll call you back' from vendors who disappeared after go-live
Surprise outages from unpatched vulnerabilities or unchecked disk growth — proactive monitoring catches issues before they escalate
System health reports showing exactly what's running well and what needs attention — you're never in the dark about your system's health
To call for any issue — bug, question, enhancement request, or emergency. No vendor juggling, no finger-pointing
Our Process
A structured, milestone-driven approach that keeps you in control at every stage.
Onboarding & System Audit
We document your complete system landscape. Review current health. Establish baselines for performance, security, and stability.
Monitoring Setup
Deploy monitoring agents (Premium) or configure health check scripts (Standard). Set up alert thresholds and escalation paths.
Ongoing Support & Maintenance
Your team logs tickets → we resolve within SLA. Monthly health checks. Quarterly reviews. Continuous improvement recommendations.
Quarterly Business Review
We review system performance, ticket trends, and business changes. Recommend optimizations, upgrades, or new features that add value.
Annual System Audit
Comprehensive annual audit: security, performance, configuration, integration health. Roadmap for the next 12 months.
Technology Stack
The tools, platforms, and technologies we use to deliver this service.
Production-Proven Results
Not a demo. Not a prototype. Deployed and running.
A multi-entity manufacturing group on our Premium AMC had a database memory issue detected and resolved at 11 PM on a Friday — their finance team logged in Monday with no idea anything had happened. That's proactive support: problems solved before the business feels them.
Frequently Asked Questions
Quick answers to common questions.
Ready to Solve This?
Tell us about your requirements and we'll show you exactly how we'd approach your managed support project — with a concrete plan, timeline, and investment estimate.